Refund policy

Cancellations

You may cancel within 12 hours of placing your order. Email willis2028@outlook.com with your order number. Orders cancelled within this window are refunded to the original payment method. After 12 hours, change-of-mind cancellation is not available for personalized orders.

Personalized products

Personalized products without a quality issue cannot be returned or exchanged for a change of mind. Please check your photos, text, size and quantity before ordering.

Damage, printing errors or missing items

Please email willis2028@outlook.com within 2 days of delivery with your order number, a description of the problem, and photos of the items and packaging where relevant. Once verified, you may choose a replacement or refund for the affected items. We cover replacement shipping for a verified problem.

Contact us before returning anything so we can provide return instructions. Do not send items to a business address without arranging the return.

Refunds

Approved refunds are issued to your original payment method. We send confirmation when a refund is issued; the time it takes to appear in your account depends on your payment provider.

Your rights

The 2-day reporting request helps us resolve delivery problems promptly. It does not remove or shorten your rights under applicable consumer law. The personalized-product change-of-mind restriction does not limit rights concerning faulty, damaged or incorrectly described goods.